Last updated: December 2024
Air Customer Support, operated by AIRFAREHUB LLC (EIN: 87-4024264), charges various fees for ticket modifications, cancellations, and other services. These fees help cover our operational costs and provide you with professional travel assistance.
When you need to cancel a ticket through our customer service, the following fees apply:
| Ticket Type | Cancellation Fee | Processing Time |
|---|---|---|
| Domestic Economy | $25 - $50 | 3-5 business days |
| International Economy | $50 - $100 | 5-7 business days |
| Business Class | $75 - $150 | 3-5 business days |
| First Class | $100 - $200 | 3-5 business days |
| Premium Economy | $50 - $100 | 3-5 business days |
Additional cancellation fees may apply based on various factors:
| Factor | Additional Fee | Notes |
|---|---|---|
| Same-day cancellation | $25 - $50 | For cancellations within 24 hours of departure |
| No-show cancellation | $50 - $100 | For missed flights without prior notice |
| Group booking cancellation | $25 - $50 per passenger | For groups of 10+ passengers |
| Holiday period cancellation | $25 - $50 | During peak travel seasons |
| International route cancellation | $25 - $50 | Additional fee for international flights |
When you need to modify an existing booking, the following fees apply:
| Change Type | Change Fee | Additional Charges |
|---|---|---|
| Date change | $25 - $50 | Fare difference may apply |
| Route change | $50 - $100 | Fare difference may apply |
| Passenger name change | $100 - $200 | Subject to airline approval |
| Class upgrade | $25 - $50 | Fare difference applies |
| Add/remove passenger | $25 - $50 | Per passenger change |
Some airlines may offer fee waivers under certain circumstances:
| Circumstance | Fee Waiver | Requirements |
|---|---|---|
| Medical emergency | Full waiver | Medical documentation required |
| Death in family | Full waiver | Death certificate required |
| Military deployment | Full waiver | Military orders required |
| Natural disaster | Full waiver | Official disaster declaration |
| Airline schedule change | Full waiver | Significant schedule change |
When processing refunds or credits, the following service fees apply:
Our refund and cancellation policy is designed to be fair and transparent:
Refund policies vary by airline and fare type:
Different fee structures apply based on passenger type:
Our fee structure is designed to cover:
Additional fees apply for special services:
To process cancellations or changes, we may require:
All fees are non-refundable and apply regardless of whether the travel is completed.
Fees are subject to change without prior notice. Current fees will be displayed during the booking process.
Airline policies may override our fee structure in certain circumstances.
If you have questions about our ticket fees or need assistance with cancellations or changes, please contact us:
Air Customer Support
AIRFAREHUB LLC
EIN: 87-4024264
Main Office:
1145 E 35TH ST. #7K
BROOKLYN, NY, 11210, USA
Phone: (844) 888-3172
Email: info@aircustomersupport.online
Website: aircustomersupport.online