Cookie Policy

Introduction

This Cookie Policy outlines the types of cookies used on our website and mobile applications. Any undefined terms here carry the same meanings as in our Privacy Policy.

Air Customer Support, operated by AIRFAREHUB LLC (EIN: 87-4024264), is committed to transparency regarding our use of cookies and similar technologies.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings. This can make your next visit easier and the site more useful to you.

Types of Cookies We Use

First-Party Cookies

These cookies are set by our website and are essential for the site to function properly. They include:

• Session cookies that maintain your login status
• Preference cookies that remember your settings
• Security cookies that help protect against fraud

Third-Party Cookies

These cookies are set by third-party services that we use to enhance your experience:

• Analytics cookies (Google Analytics) to understand how visitors use our site
• Advertising cookies to show relevant travel offers
• Social media cookies for sharing content

Session vs. Persistent Cookies

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until manually deleted

Cookie Categories

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be disabled. They include:

• Authentication cookies
• Security cookies
• Load balancing cookies

Performance Cookies

These cookies collect information about how visitors use our website, helping us improve performance:

• Page load times
• Error rates
• Popular pages and features

Functional Cookies

These cookies enable enhanced functionality and personalization:

• Language preferences
• Region-specific content
• Remembered search preferences

Advertising Cookies

These cookies are used to deliver relevant advertisements and track campaign performance:

• Targeted travel offers
• Retargeting campaigns
• Ad performance measurement

How to Manage Cookies

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block only third-party cookies
• Delete existing cookies
• Set preferences for specific websites

Cookie Consent

When you first visit our website, you'll see a cookie consent banner. You can:

• Accept all cookies
• Customize your preferences
• Reject non-essential cookies

Third-Party Opt-Outs

For third-party cookies, you can opt out through:

• Google Analytics opt-out browser add-on
• Digital Advertising Alliance opt-out page
• Individual advertiser opt-out pages

Impact of Disabling Cookies

While you can disable cookies, please note that:

• Some website features may not work properly
• Your preferences won't be remembered
• You may need to re-enter information
• Some content may not be personalized

Cookie Retention Periods

Different types of cookies are stored for different periods:

• Session Cookies: Deleted when browser closes
• Analytics Cookies: Up to 2 years
• Preference Cookies: Up to 1 year
• Advertising Cookies: Up to 13 months

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: